ACHACHE
À propos du candidat
Ville
Formation
Travail et expérience
I worked as a French-speaking call center agent, where my main responsibilities included answering customer calls in French, addressing their questions or concerns, and ensuring a high level of service quality. This role helped me improve my communication skills, customer service abilities, and taught me how to stay calm and efficient under pressure. It also strengthened my ability to work as part of a team and meet performance targets in a demanding environment.
As a Credit Officer Intern at CNEP Bank, I was involved in the evaluation and processing of credit applications. I supported the credit team in analyzing client financial information, ensuring the accuracy of loan documentation, and assisting in the preparation of reports. This internship helped me develop a solid understanding of banking operations, credit risk assessment, and customer service within a financial institution.
Throughout my training and professional experience, I acquired valuable skills in remote sales techniques, including managing client interactions from a distance and adapting sales approaches to different customer profiles. I developed strong abilities in CRM (Customer Relationship Management) tools, enabling effective follow-up, customer data management, and sales pipeline optimization. Additionally, I honed my persuasive communication and objection-handling techniques, allowing me to confidently address client concerns and guide them toward decisions. I also gained knowledge in marketing strategies and customer targeting, as well as the use of various digital communication tools to support outreach, engagement, and brand visibility in online environments.