Stage Customer service /Hospitality agent Montréal

Description

Be the first point of contact for all our guests via phone, email and chat.
Learn the ins and outs of our travel business so you can handle any questions guests have.
Own the reservations process from start to finish Respond to, troubleshoot, and resolve guest issues in a timely and positive manner.
Coordinate to resolve issues on the ground and provide ongoing updates to guests.
Meet and greet guests when they check-in, ensuring they have an amazing first experience.
Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments Learn about the pillars of hospitality.
Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning.
Work closely with our hospitality operations team and conduct quality control inspections inside our units.
Assist with photoshoots and on-boarding new units to be guest ready.